Terms & Conditions
Boutique Concierge DTE MX · Quintana Roo, México Effective 6 September 2026 Accepted by: use of service
A legal disclaimer
These Terms govern the use of the Company's website and any enquiry or one-off request made without a signed Client Service Agreement. Where a signed Client Service Agreement is in place, that agreement prevails over these Terms. Personal data is handled as described in the separate Privacy Notice.
Acceptance
By using this website, submitting an enquiry, or asking Boutique Concierge DTE MX (the "Company") to arrange anything on your behalf, you accept these Terms. If you do not accept them, do not use the service. Clients who have signed a Client Service Agreement are governed by that agreement; these Terms fill the gaps for everyone else.
What we do
The Company provides concierge and lifestyle coordination: travel and itinerary planning, reservations, private transportation, villa and property sourcing, household and lifestyle management, relocation support, wellness bookings, personal shopping, corporate support, and the coordination of vetted vendors. Nothing on this website is an offer or a guarantee of availability, price, or outcome. Rates, inventory and vendor terms change constantly. The Company may decline any request at its discretion.
We coordinate ; We do not supply
The Company acts as your coordinator and agent. It does not own, operate, staff or control the hotels, villas, restaurants, airlines, charter operators, drivers, guides, vessels, security personnel, practitioners, venues or vendors that deliver the underlying service. Every booking is a direct contract between you and that provider, governed by the provider's own terms, cancellation policy, waivers and insurance. It is your responsibility to review them.
Fees and commissions
The Company charges a fixed coordination fee, quoted in advance. Membership and retainer arrangements are available and are documented separately. Vendor costs, deposits, taxes, gratuities, currency-conversion charges and transaction fees are additional. The Company may also receive commissions, referral fees or trade rates from providers. You consent to this. The Company will confirm on request whether a commission applies to a booking, and does not allow commissions to affect the suitability of what it recommends. No booking is confirmed until funds have cleared. Payments are handled by third-party processors; the Company does not store full card numbers.
Cancellations
The provider's cancellation policy governs the booking, and any deposit or penalty it imposes is passed through to you in full. The Company's coordination fee is refundable in full only where you cancel within forty-eight (48) hours of accepting the service agreement or confirming the request. After that period the coordination fee is non-refundable, whether or not the underlying booking proceeds, as it compensates work already performed. The Company will make reasonable efforts to recover what is recoverable from the provider but cannot guarantee a refund.
Limitation of liability
To the fullest extent permitted by law, the Company is not liable for the acts, omissions, performance, quality, safety, licensing, insurance, solvency or conduct of any third-party provider, nor for injury, illness, death, loss, damage, theft, delay or misrepresentation caused by a provider or its personnel.
The Company is not liable for events outside its reasonable control, including weather, hurricanes and tropical storms, sargassum, flight cancellations, delays and schedule changes, carrier insolvency, road and port closures, strikes, mechanical failure, overbooking, lost luggage, power or telecommunications outages, illness or epidemic, civil unrest, crime, or acts of government. The Company is not liable for indirect, incidental, special, punitive or consequential loss, including loss of enjoyment, lost profit, lost opportunity, or the cost of substitute arrangements. Its total aggregate liability is limited to the coordination fees you actually paid for the specific service giving rise to the claim; vendor costs paid through the Company are excluded from that cap. Nothing here excludes liability for fraud, wilful misconduct, gross negligence, or anything that cannot lawfully be excluded. Providers are selected with reasonable care, but selection is a judgment, not a warranty. You are strongly advised to hold comprehensive travel, medical, cancellation and personal liability insurance.
Your responsibilities
​You agree to give accurate and complete information, including names as they appear on travel documents; to hold valid passports, visas, permits, insurance and vaccinations and to verify these independently; to review and confirm every itinerary and quotation before the Company commits funds on your behalf; to use the service lawfully; and to treat the Company's personnel and its vendors with respect. You are responsible for the conduct of your guests and for any damage they cause to a provider's property.
Confidentiality and Privacy
The Company treats your information as confidential and shares it with providers only to the extent a request requires. It will not use your name, likeness or itinerary in marketing without written consent. How personal data is collected, used, shared and retained — including sensitive health and dietary information — is set out in the Privacy Notice, available at boutiqueconciergemx.com/privacy.
Website and Content
All text, images, itineraries, guides and materials on this website are the Company's property and may not be copied, resold or used commercially without written consent. Links to third-party sites are provided for convenience and the Company is not responsible for their content. The website is provided as is, without warranty of uninterrupted availability.
Changes, laws and disputes
The Company may update these Terms at any time; the current version and its effective date appear at the top of this page, and continued use constitutes acceptance. These Terms are governed by the laws of México. The parties will attempt in good faith to resolve any dispute by direct negotiation within thirty (30) days of written notice, failing which they submit to the exclusive jurisdiction of the competent courts of Quintana Roo, México. Mandatory consumer-protection rights in your country of residence are not affected.
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Questions about these Terms: info@boutiqueconciergemx.com
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